A chatbot is an essential tool to automate a bunch of routine tasks like customer support, sales, marketing, education, and many more. It is considered to be a powerful tool that is designed appropriately and can smoothen the conversational experiences to develop robust relationships with your users. The Chatbot Solution developed by our experts can help you delight your customer with stunning elements and an intuitive menu that can be customized further as per your brand style.
Audience
Enterprises
SME's
Startups
Support Centers
Explore our Solution Features
Interactive Screen
Upon starting a chat, the users can see a greetings screen.The users can see informative messages under this section, select Language, type their query, get quick reply, report a problem, and mute chat notifications.
Clickable Elements
By clicking on such elements, the user can be navigated to the desired action.
File Upload
The users can upload photos and documents with the help of this feature.
GIFs
GIF's will bring life to the conversation and keep users engaged.
Menu
The users can select the query from the provided menu to save time, view product images, can select from pre-defined actions like go-to particular section, asking a question, etc for faster conversation.
Carousel
The carousel can help the users to access a set of cards that the company can use to showcase its products and services with specific CTAs.
Handover Calls
Using this feature users can divert the conversation from the bot to a live support agent.
The users can get an email with a chat transcript upon request.
Chat History
The users can access the chat history using this feature.
Agent Onboarding
This feature allows secure login to the support agent using a few simple steps. The agent can also generate a password by following a simple process in case he/she forgets the password.
Dashboard
The admin can facilitate various activities like sales, queries resolved, etc.
Profile Set-up
The agent can set profile details like a profile picture, email account, and password and make changes to it under this section.
Account Settings
This section allows the agent to make settings related to emails, notifications, service charges, etc.
Transactions
This section allows admin to manage queries, view chat history, manage to-do checklist, view ratings and reviews, track queries, view earnings, manage customers, leaves and Save files.
Notifications
The agents can view the notifications under this section.
Feedback
This feature allows agents to provide feedback.
Logs
Under this section, the agent can view, add, and delete feedback and notifications.
Agent Support
The agent can get the details of the company under this section.along with guide/FAQs, terms and conditions, view privacy policy, and contact admin.
Analytics & Reporting
With the help of data analytics capabilities, the agent can analyze the data related to sales, queries, etc, and provide the decision-makers with valuable insights.
Admin Onboarding
This feature allows secure login to the designated person using a few simple steps. The user can also generate a password by following a simple process in case he/she forgets the password.
Dashboard
The admin can facilitate various activities like sales, queries resolved, etc.
Access Control
Allow your staff to allocate and control access levels to different users of the application admin panel.
Profile Set-up
The admin can set profile details like a profile picture, email account, and password and make changes to it under this section.
Account Settings
This section allows admin to make settings related to emails, notifications, service charges, etc.
Administrative Tasks
Admin can manage the menu categories and sub-categories, queries, services, promotions and listings, CMS, Add/ Block users, trackqueries, manage Triggers, decision trees, options, FAQs, etc.
Manage in-app Notifications
The admin can push, email, and SMS alerts for customers as well as store managers.
Analytics & Reporting
With the help of data analytics capabilities, the admin can analyze the data related to sales, queries, etc, and provide the decision-makers with valuable insights.
Web Chatbot
WhatsApp Chatbot
Mobile Chatbot
Support Agent Web panel
Increase market share
The gratifying features a chatbot solution provides help businesses in making their own ways and lead the game smartly.
Improved customer experience
The solution avoids the hassles of finding the support agent to resolve customer queries, thus it helps in delivering a better customer experience.
Increase ROI
The solution possesses the dynamism that tempts the users to book the services/products online and without any hassles, thus it can drive improvement in ROI.
Decrease overheads
It replaces the need for a huge workforce, which helps in decreasing the overheads and increasing profitability.
Build customer relationship
By allowing you to directly connect with your customers, get their feedback, and collect data about their preferences. The business can bring necessary changes and build robust customer relations.
Calendar
The users can select a date/date range from a date picker to schedule appointments.
Form
Depending on the nature of the business, the chatbot can allow users to fill a form that can expedite the process of collecting multiple inputs.
Service Calls
The chatbot can Initiate a GET/POST call to other systems using APIs.
Global solution
The solution can be customized to integrate multi-lingual support to ensure its use globally.
Newsletter subscribe
This feature allows the user to subscribe to the newsletters of the app and get information related to the app.
SEO Settings
One can avail premium SEO service to ensure that the app can be marketed well and can become more and more accessible to customers.